We want to make the shopping process in our online store as convenient and transparent as possible for our customers. On this page you will find information about payment and delivery methods.
Payment:
💳 Bank transfer - payment is made by bank transfer to our bank account. After placing your order, you will be sent payment details. Your order will be shipped after we receive the money on our account.
💳 Credit card - payment is made online through a secure payment system. You can pay for your order with Visa, MasterCard or other popular payment cards.
💳 Cash on delivery (only for b2c customers) - payment is made in cash to the courier or postal service employee upon receipt of the goods. Make sure that you have enough cash to pay for the order (and our courier will be incredibly happy if you have the amount prepared without change).
Delivery:
🚚 Courier service - fast delivery directly to your home or office. Delivery time depends on your region and time of order and can be from 1 to 2 business days.
🚚 Nova Poshta - delivery to the Nova Poshta branch in your city or to your home (for an additional fee). You can choose the branch that is most convenient for you. Delivery time is from 1 to 3 business days.
🚚 Pickup from the warehouse - if you are not far from our warehouse or want to pick up the goods yourself, you can use the pickup option. After confirming the order and payment, you can pick up your order at our warehouse address. Do not forget to have a document confirming your identity.
For the convenience of our customers, we provide the ability to track the status of the order on the website. You will receive a message with the invoice number to track your order.
If you have any questions regarding payment or delivery, please contact us by phone, email or via the feedback form on our website. We are always happy to assist you and answer all your questions.
VETSTAR strives to provide you with the most convenient and efficient shopping experience in our online store. We care about our customers and strive to be your reliable partner in the world of veterinary and pet products.